Online Ordering Policy
Customer Service & Order Information
Skin Rejuvenation Clinique is committed to providing clear, accessible customer service information. Please review the details below regarding ordering, shipping, billing, and returns.
Customer Service
Email:
info@SkinRejuvenation.com
Phone:
(210) 822-1988
Hours of Operation:
Monday–Thursday: 9:00 AM – 5:00 PM CST
Friday: 9:00 AM – 4:00 PM CST
Placing Online Orders
To purchase items online:
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Select the product you wish to purchase
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Choose the appropriate size, if applicable
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Click the Add to Cart button
To remove an item from your cart, select My Cart at the top of the page and click the X next to the item or change the quantity to zero.
At this time, we accept orders shipped within the contiguous United States only.
For shipping outside this area or international inquiries, please call (210) 822-1988 for assistance.
Signing In to Your Account
You may purchase products as a Guest or create an account. Creating an account automatically enrolls you in our Rejuvenating Rewards Program.
Sign in to:
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Purchase products
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View order history
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Reset your password
Shipping Information & Order Fulfillment
Order Confirmation
After placing your order, you will receive an email confirmation with order details.
Processing & Delivery
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Orders placed by 12:00 PM (Noon) typically ship the next business day
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Processing time is generally 1 business day
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Orders usually arrive 3–5 business days after processing
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Orders are processed Monday–Thursday
Delivery times may vary based on carrier and destination.
Address Accuracy
Please provide a complete and accurate shipping address, including:
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Full street name
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City
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State
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Postal code
Misspellings, abbreviations, or incomplete addresses may result in shipping delays.
Shipping Rates
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Free standard shipping on U.S. merchandise orders over $100 (before taxes and after discounts)
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Orders under $100 incur a flat $8 shipping fee
Special Shipping Locations
Hawaii, Alaska, Puerto Rico:
Orders ship via USPS Priority Mail. Standard shipping rates apply.
For assistance, call (210) 822-1988.
APO/FPO/DPO Military Addresses:
All military orders ship via USPS. Delivery may take up to 21 days due to military handling.
Business Days & Holidays
Orders ship Monday–Friday, excluding U.S. Federal Holidays:
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New Year’s Day
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Memorial Day
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Independence Day
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Labor Day
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Thanksgiving Day
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Christmas Day
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with:
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Tracking number
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Carrier information
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Link to track your package
Billing, Canceling & Modifying Orders
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All orders must be paid in U.S. currency prior to shipment
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Accepted payment methods: Visa, Mastercard, Discover
Your charge will appear on billing statements as:
SKIN REJUVENATION SAN ANTONIO, TX
Orders may be adjusted while in Placed status. Once shipped, orders cannot be modified.
Sales tax is applied to orders delivered within Texas.
Returns & Exchanges
Return Policy Overview
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Returns accepted within 30 days of purchase
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Items may be returned in-store or by mail
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After 30 days, returns are not accepted
Shipping fees are non-refundable unless the return is due to our error (incorrect or defective item).
Returns by Mail
To initiate a return by mail:
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Call (210) 822-1988 or email info@SkinRejuvenation.com
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Request a Return Form
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Complete and return the form to Customer Service
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A prepaid return label will be emailed to you
Pack items securely using original packaging when possible. Ship using USPS or UPS with the provided label.
Mail Returns To:
Skin Rejuvenation Clinique
133 Pecan Drive
Schertz, Texas 78154
Returns Made In Store
You may return online purchases to any Skin Rejuvenation Clinique location within 30 days.
Please bring your Order Summary email for reference.
Accessibility Notice
If you need assistance placing an order or accessing any part of our website, please contact Customer Service. We are happy to help.